We hope you will be happy with any items you have ordered from us, but if you are not entirely satisfied, you will find details of our returns policy below.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 28 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 28 days of your notification to us of your intention to return the items. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders.
Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.
[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.]
If you wish to return your unwanted items, you can return them by post or drop them to agreed address within 28 days of notifying us that you wish to return your items. Please ensure that your items are packed safely in the original packages.
Returns by post.
To return items by post please repackage them carefully and return them to:
KTV HANDMADE WITH LOVE
19 DRESDEN CLOSE
Please obtain a “Proof of Postage” which you can ask for any Post Office Counter.
Please ensure that your package contains your full address, email address and phone number.
If you have any questions, please contact us via email on email@example.com or call us on 07516757340 during our opening hours (Monday-Friday 9am-5.00pm, Saturday - 9am-1pm)
The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases, we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges.
If you believe any of the items you have ordered to be damaged or faulty, please contact our us via email on firstname.lastname@example.org, or call 07516757340 during our opening hours (Monday-Friday 9am-5.00pm, Saturday - 9am-1pm) and we will advise you how to return the items.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on return of part orders.
You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.
Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.
These terms are in addition to our standard terms and conditions of sale.